FAQ

• Why is tomshine doing VIP Club program?

  VIP Club program is the main way we engage with fans to learn how we can do better. So that we hope we can strive to design our products from a consumer perspective with a commitment to continuous improvement. The true words from VIP users can help us to better gauge market response and get a head start on any areas that might need improvement.

• What are the Program benefits?

  Once you're our VIP, you can get the right to extend the warranty to 18 months, experiencce new release and get 20% off coupon code. More other benefits will be open soon.

• Who is eligible to apply as a VIP user?

  For now, this program is open only to those who live in United States, United Kingdom, Canada, Italy, Spain, France, Germany and Japan. Please stay tuned as we will open this program for the rest of the world.

• How do I apply for the VIP user?

  Apply through our website by filling out the application form. Once we have reviewed your application, you will receive an email promptly notifying you if you have been selected.

• What are the VIP users responsibilities?

  VIP users are expected to register on Tomshine website for newsletter, and follow official Facebook, Instagram, Youtube, and Twitter channels

• Terms

  tomshine reserves the right to the final explanation of the VIP Club program.

Having any problem? Contact marketing@tomshine.com with the heading "VIP Club Problem" and we'll get back to you as soon as possible.